What is sent
You receive the handmade artwork you commissioned. If a frame was part of the order, the drawing is prepared with that option before it is packed.
When it is sent
Turnaround is confirmed after your order and photographs are reviewed.
Drawing time, a possible preview, and framing if selected all happen before a piece is ready to travel. Delivery time is in addition to that studio work.
How it travels
Delivery options are confirmed at checkout.
Available routes, prices, and any free-delivery threshold are shown with the live checkout options. This page does not list carriers or days that have not been configured.
Where it goes
The portrait is sent to the address you enter when you order. If the gift is a surprise, you may use your own address and give it in person. Please check the name, phone, and address before you place the order — a failed delivery from an incomplete address you supplied is covered in the terms.
If a parcel arrives damaged
Write to the studio promptly with photographs of the packaging and the artwork. Do not discard the wrapping until we have seen what happened. Custom work that left the studio intact is handled under the cancellation and refund section of the terms.
Following an order
After an order is placed, you can follow it with the private tracking link or the order details the studio gives you. Keep that link to yourself.
Write through the contact form if you have a question about delivery. You may also email ammamaamjad205@gmail.com. WhatsApp is available from the contact page when you prefer a message there. Include your order number if you have one. You do not need to send the photograph again unless we ask.